We offer these types of IT and call center consulting services.
Technology Strategy and Planning
Develop a vision and phasing for IT and telecom improvements. UNE-P to UNE-L, Automating Provisioning Steps.
Contact Center/Operations Strategy
Define positioning, role, and operational framework to meet your business goals.
Create a plan that takes you from today to tomorrow.
Design a cohesive, multisite operation that optimizes your resources and performance during normal operations and responds effectively to disruptive events.
Determine when and how to outsource or use in-house resources and when and how to use premise-based or hosted technology solutions.
Identify the benefits and develop the qualitative and quantitative analysis to support your plans e.g. ROI.