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We offer these types of IT and call center consulting services.

Technology Strategy and Planning

Develop a vision and phasing for IT and telecom improvements. UNE-P to UNE-L, Automating Provisioning Steps.

Contact Center/Operations Strategy

Define positioning, role, and operational framework to meet your business goals.

Improvement Planning

Create a plan that takes you from today to tomorrow.

Multisite Strategy

Design a cohesive, multisite operation that optimizes your resources and performance during normal operations and responds effectively to disruptive events.

Sourcing Strategy

Determine when and how to outsource or use in-house resources and when and how to use premise-based or hosted technology solutions.

Business Cases

Identify the benefits and develop the qualitative and quantitative analysis to support your plans e.g. ROI.





 
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